FAQs
Bookings & Services
How can I book a taxi with North London Transfers?
You can book online, by phone, or via our mobile app 24/7.
Do I need to book in advance?
We recommend booking early, especially for airport transfers, but we also accept same-day bookings subject to availability.
Do I need to book in advance?
We recommend booking early, especially for airport transfers, but we also accept same-day bookings subject to availability.
Will I get confirmation of my booking?
Yes, you’ll receive an SMS or email confirmation once your booking is accepted.
Can I make changes to my booking?
Yes, changes can be made by contacting us. Significant changes may affect the fare or availability.
Can I request a specific driver or vehicle?
Yes, subject to availability. We will do our best to accommodate preferences.
Do you provide child seats?
Yes, child seats can be provided if requested at the time of booking (extra charges may apply).
Do you operate 24/7?
Yes, we operate day and night, 365 days a year.
Do you offer long-distance journeys?
Yes, we provide local, long-distance, and intercity transfers across the UK.
Payments & Pricing
How can I book a taxi with North London Transfers?
You can book online, by phone, or via our mobile app 24/7.
Do I need to book in advance?
We recommend booking early, especially for airport transfers, but we also accept same-day bookings subject to availability.
Do I need to book in advance?
We recommend booking early, especially for airport transfers, but we also accept same-day bookings subject to availability.
Will I get confirmation of my booking?
Yes, you’ll receive an SMS or email confirmation once your booking is accepted.
Can I make changes to my booking?
Yes, changes can be made by contacting us. Significant changes may affect the fare or availability.
Can I request a specific driver or vehicle?
Yes, subject to availability. We will do our best to accommodate preferences.
Do you provide child seats?
Yes, child seats can be provided if requested at the time of booking (extra charges may apply).
Do you operate 24/7?
Yes, we operate day and night, 365 days a year.
Do you offer long-distance journeys?
Yes, we provide local, long-distance, and intercity transfers across the UK.
Airport Transfers
What if my flight is delayed?
We monitor flight arrivals. Your driver will adjust accordingly at no extra cost for delays within reasonable limits.
How will I find my driver at the airport?
If you book a meet-and-greet, your driver will be waiting in arrivals with a name board. Otherwise, you’ll receive driver contact details.
Do you charge for airport waiting time?
Yes – the first 15 minutes are free. After that, standard waiting charges apply.
Can you help with luggage at the airport?
Yes – our drivers are trained to assist with luggage as part of the service.
Do you provide transfers to all London airports?
Yes – Heathrow, Gatwick, Luton, Stansted, London City, and beyond.
Do you track flights?
Yes – we use live flight tracking to ensure drivers arrive at the correct time.
Cancellations & Refunds
Can I cancel my booking for free?
Yes – within 5 minutes of booking if no driver has been dispatched.
What happens if I cancel after a driver is dispatched?
A 50% cancellation fee applies
What if I don’t show up?
If you fail to appear within 10 minutes, it’s a No-Show, and the full fare is charged.
How long do refunds take?
Refunds are processed within 5–10 working days to your original payment method.
What if North London Transfers cancels my booking?
If we cancel for safety, regulatory, or operational reasons, you will receive a full refund.
Accessibility
Do you provide wheelchair-accessible vehicles?
Yes – available on request when booking
Are assistance dogs allowed?
Yes – assistance dogs travel free of charge.
Can your drivers help passengers with mobility needs?
Yes – drivers are trained to provide reasonable assistance, including with luggage and boarding.
Safety & Privacy
Are your drivers licensed and insured?
Yes – all drivers are fully licensed, insured, and DBS-checked in compliance with UK law
How do you protect my personal information?
We comply with UK GDPR and Data Protection Act 2018. Your data is only used for bookings and never sold to third parties.
For other questions, please contact:
Data Protection Officer
North London Transfers Ltd
Suite RA01
195-197 Wood Street
London
E17 3NU